Twin XL Order Support, Shipping & More

All of your account, order, shipping, and technical questions, answered! If you have questions about specific products, please view our product FAQ. If you are unable to find an answer to your question, our friendly customer service team would love to help out. They can be reached here or by calling (888) 894-6951.

Order Status

Has my order shipped?

How do I change quantities or cancel an item in my order?

How do I track my order?

My order never arrived

An item is missing from my shipment.

My product is missing parts.

I received the wrong product.

When will my backorder arrive?

My Account

How do I create an account?

How do I edit my account information?

I forgot my password.

International & Domestic Shipping

When will my order ship?

What are my shipping charges?

Do you ship to my country?

Returns & Exchanges

What is your return policy?

How do I return my product?

When will a credit appear on my account?

Pricing and Billing

What are my payment choices?

Do I have to pay sales tax?

I have a question on my charges

I need a copy of my receipt/invoice.

When will my credit card be charged?

Buyer’s Guide

How do I find my product?

How do I navigate the site?

How do I use a coupon?


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