Twin XL Order Support, Shipping & More
All of your TwinXL.com account, order, shipping, and technical questions, answered! If you have questions about specific products, please view our product FAQ. If you are unable to find an answer to your question, our friendly customer service team would love to help out. They can be reached here or by calling (888) 894-6951.
Order Status
Has my order shipped?
Click the “My Account” link at the top right side of our site to check the status of your order. How do I change quantities or cancel an item in my order?
Click the “My Account” link at the top right side of our site to view orders you have placed. Then click the “Orders” link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable. How do I track my order?
Click on the “Order Tracking“ link, and enter your order number and billing email to track your order. My order never arrived
Click the “My Account” link at the top right side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of “delivered”, please contact customer service at (888) 894-6951 for assistance. An item is missing from my shipment.
Click the “My Account” link at the top right side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages show a status of “delivered”, please contact customer service at (888) 894-6951 for assistance. My product is missing parts.
Click the “My Account” link at the top right side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of “delivered”, please contact customer service at (888) 894-6951 for assistance. I received the wrong product.
If you feel that you have received the wrong product, please contact customer service at (888) 894-6951 within 72 hours of receiving the product.
When will my backorder arrive?
Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.
My Account
How do I create an account?
1) Click the “My Account” link at the top right side of our site.
2) Enter your email address.
3) Select “I am a new customer”.
Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.
How do I edit my account information?
Click the “My Account” link at the top right side of our site to edit your account information. I forgot my password.
Click the “My Account” link at the top right side of our site. Click “Lost your password?” under the login box. International & Domestic Shipping
When will my order ship?
Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the “My Account” link at the top right side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment. What are my shipping charges?
Standard shipping is free for all orders in the continental U.S.! If you live outside of the continental U.S. or need faster shipping, shipping rates are automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the checkout page where you will be offered shipping method choices and their prices. We will ship your order shortly after we receive payment from you.
Do you ship to my country?
Please create an account by clicking the “My Account” link at the top right side of our site. During signup, we’ll ask for your shipping address details including country. If your country is not in the dropdown menu of available countries, unfortunately, we cannot ship to your country at this time. Returns & Exchanges
What is your return policy?
Please see our returns page for complete details regarding our return policy. How do I return my product?
When will a credit appear on my account?
Credits usually take 7-10 business days from the time we receive your item(s).
Pricing and Billing
What are my payment choices?
During the checkout process you may choose from PayPal, Amazon Pay or use your credit/debit card to place your order. Please note that we will not ship your order until we receive payment from you.
Do I have to pay sales tax?
You only have to pay sales tax if you are located in the same state as our warehouse.
I have a question on my charges
Click the “My Account” link at the top right side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service at (888) 894-6951 for further assistance. I need a copy of my receipt/invoice.
Click the “My Account” link at the top right side of our site to print invoices. When will my credit card be charged?
Your credit card will be charged within 24 hours prior to shipment of your item(s).
Buyer’s Guide
How do I buy/redeem a gift certificate?
To purchase a gift certificate for someone, click here. If you are the recipient of a gift certificate and would like to redeem your gift certificate, click here. How do I find my product?
To find the product(s) you’re looking for, you may use the navigation menus on the top, left & bottom of our website. If you have any trouble locating a product, feel free to contact customer service for assistance.
How do I navigate the site?
To navigate this website, simply click on a category you might be interested in. Categories are located on the top, left & bottom of our website. If you have any trouble locating a product, feel free to contact customer service for assistance.
How do I use a coupon?
After adding items to your cart, click the “View Cart” link at the top of this site to view your cart. At the bottom of the shopping cart you’ll see a box where you may enter your coupon code.
Guarantees
Low Price Guarantee
It is our commitment to provide you with the best value, at the best price. We value your business and strive to keep our prices low, and SAVE you money!
Privacy Policy
We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect. Security
This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.